As a leader in digital services, Telecel Ghana is urging its cherished customers to remain vigilant against the growing threat of mobile money fraud and scams. The company has cautioned users to be extra careful when interacting with unknown individuals or suspicious activities related to Mobile Money (MoMo) or Telecel T-Cash.
In a recent advisory, Telecel Ghana warned customers about fraudulent schemes targeting unsuspecting users and encouraged everyone to take extra precautions to safeguard their accounts.
As part of its continuous commitment to improving customer safety and service quality, Telecel Ghana has implemented new measures to enhance the security, smoothness, and reliability of its mobile banking operations.
Understanding How the Scam Works
1. Push-Based Scam:
Scammers send fraudulent “push” notifications or requests asking victims to approve fake mobile money transactions.
2. No PIN Required:
These scams often bypass the need for a PIN, allowing funds to be withdrawn without the user’s consent — sometimes within seconds.
3. Targeting Vulnerable Users:
Fraudsters typically target unsuspecting individuals, resulting in reported losses ranging from ₵1,000 to ₵100,000 in a short period.
Some scammers create fake social media pages or groups impersonating Telecel staff to deceive customers into sharing sensitive information.
How to Protect Your Money: Telecel T-Cash Security Tips You Must Know
✅ Ignore Unsolicited Push Requests
If you did not initiate a transaction, do not approve or respond to any push notification.
✅ Always Verify Before Entering Your PIN
Before confirming any transaction, double-check with the sender or the person involved to ensure it is genuine.
✅ Report Suspicious Activity Immediately
If you notice any suspicious or unauthorized activity, report it immediately to Telecel Ghana to help protect yourself and others.
✅ Avoid Long Conversations with Strangers
Do not engage in lengthy phone calls or chats with unknown people claiming to be Telecel staff or saying they mistakenly sent money to your account.
✅ Keep Your PIN Secret — Even from Family or Friends
Never share your T-Cash PIN with anyone, not even close friends or relatives. Someone you trust today could later misuse that information.
✅ Never Share Your One-Time Password (OTP)
Do not give out any OTP codes to callers or online contacts claiming to represent Telecel Ghana. Telecel staff will never ask for your OTP.
✅ Always Log Out After Transactions
After using your Telecel T-Cash app, always log out, especially if you’re using someone else’s device. It’s also a good habit to log out of your personal device after each transaction.
✅ Set a Strong PIN, Password, or Fingerprint Lock
Protect your account with a secure PIN, password, or fingerprint to prevent unauthorized access to your Telecel T-Cash app.
Remember: Your safety is in your hands. Stay alert, stay informed, and together we can stop mobile money fraud.
Telecel Ghana — Your Security, Our Priority.
Contact Telecel Ghana
For official information and to report fraud, you can contact Telecel Ghana via their
You can also reach them on their official Facebook page or X (formerly Twitter) at
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